When can I cancel my reservation and not be charged?
More than 3 days before arrival
Which credit card do you use?
We accept Visa, Master Card.
What is the check-in/check-out time?
Check-in time is 14:00, check-in is more comfortable without extra charge if the room is available.
Check-out time is before 12 midnight.
Will you be organizing trips to visit the North and South of Vietnam?
Yes, we organize trips for all of you to visit the beautiful scenery of our country such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc, Hue, Hoanh Diem, Nha Trang, Ho Chi Minh, Dong by the Mekong and Cu Chi rivers. .....with guarantee of service and price.
Should we book our tours in advance?
Yes, it is better recommendation, especially in high season to secure a good seat on train, train, hotel.
Can I have a room to clean up before I leave for my next trip?
Yes, we are happy to lend you a room for free, please contact the front desk.
Do you arrange a car to pick us up from the bus/train/airport?
Yes, we arrange pick up service from bus/train station or from airport, so please provide us your bus/train/flight number for a smooth transfer.
What amenities are included?
- Air conditioner
- Fan
- Satellite
- Fridge
-
Private bathroom with hot shower
- High-speed Internet access
- Safe vault
- Hairdryer
- Laundry Service
Can I leave my luggage at the hotel while traveling?
Yes, our hotel offers free luggage storage.
How can I book with your hotel?
We are happy to receive your booking via our email
What is the payment method for the balance?
Upon check-out, you can pay the balance at our hotel by cash or credit card.
Is there an ATM that closes your hotel door?
There are many ATMs next to our hotel
FAQ
